Question 1

Location:

Accepted Answer

We are located at 1441 W ELM ST. in Jena, LA. We are right next door to Chrissy's nails.

Question 2

What are your provider credentials?

Accepted Answer

I am Board Certified by the American Nurses Credentialing Center (ANCC), as a Psychiatric Mental Health Nurse Practitioner (Across the Lifespan). I am Board Certified to see all ages. My credentials are Jonathan Poole, APRN, PMHNP-BC.

Question 3

Are you a Therapist or offer Therapy?

Accepted Answer

I’m a psychiatric nurse practitioner, which means I diagnose mental health conditions and prescribe medication. I’m also trained in therapeutic techniques, so I often incorporate elements of talk therapy into our sessions. However, I don’t provide traditional ongoing weekly therapy like a licensed therapist would.

I strongly recommend combining care with a licensed therapist alongside medication treatment, as this significantly improves outcomes and overall stability.

Question 4

What are your office hours?

Accepted Answer

We are open Appointment only for the time being, Monday-Friday, with some occasional appointments being offered on weekends.

Question 5

How long does an Appointment last?

Accepted Answer

Initial consultations are comprehensive and typically run 45 to 60 minutes. Follow-up visits, including telehealth and standard check-ins, are typically 15 to 30 minutes. We take pride in never rushing our patients — if something important comes up during your visit, we take the time to address it properly.

Question 6

Do you accept Insurance?

Accepted Answer

Yes-We accept several major insurance plans for psychiatric and mental health services, including Aetna, Cigna, Carelon, Quest Behavioral, Optum, Oscar, United Healthcare, Medicaid, Medicare.

If we don't accept your insurance, we offer private pay. Through private pay we can provide a "SuperBill" which is a letter to send to your insurance. With a SuperBill, insurance will normally refund you. Even if we are "out of network." You can call your insurance to confirm. Each insurance is different, we cannot guarantee the amount they will refund.

Otherwise, you are welcome to pay our private pay options. Initial Psych Evals/New Patients are $150. Follow-up Appointments (usually every 3 months for stable patients) is $75.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept all major debit/credit cards, Cash, Venmo, & Paypal. Payment is due at the time of service. We do not accept personal checks. Self-pay rates are non-negotiable; we are competitively priced and cannot offer special accommodations at this time.

Question 8

What if I need labs or other diagnostics?

Accepted Answer

If labs or diagnostics are needed, you are welcome to use your health insurance at any local lab facility. For patients without insurance coverage, we can connect you with locally negotiated lab options at reduced rates. We will write the order for you to take, to your lab of choice. We'll guide you through the process so you know exactly what to expect.

Question 9

Do you offer telehealth appointments?

Accepted Answer

Yes — telehealth appointments are available for follow-up visits. Please note that initial psychiatric evaluations are typically conducted in person if possible. If not possible, telehealth is acceptable. Contact us to discuss which appointment format is right for your specific situation.

Question 10

How do I get my medications refilled?

Accepted Answer

Medication refills require a follow-up appointment. We do not process refill requests outside of scheduled visits. This policy ensures your medications are reviewed regularly and that your treatment plan remains appropriate and safe.

Question 11

Do you provide Crisis or Emergency Services?

Accepted Answer

Mentally Fit Behavioral Health/Jonathan Poole, PMHNP-BC, does not provide crisis intervention or emergency mental health services, and we do not have admitting privileges to any inpatient facility or hospital. If you or someone you know is experiencing a mental health emergency, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room immediately.

Frequently asked questions